Frequently Asked Questions (FAQ’s)
Can you do cats?
Yes! Cats, dogs, bunnies, ferrets, any pet you're obsessed with, we can portrait. Life with Harper started with a dog, but we make portraits of every kind of beloved family member.
What if my photo isn't great quality?
Don't worry, we can work with most photos. The clearer the face and the better the lighting, the more accurate the portrait. If your photo isn't quite right, we'll reach out and let you know before we start the artwork so you can send a different one. We'd rather get it right than rush.
How long does it take to get my portrait?
Custom portraits are created within 1-3 business days and sent to you for approval. Once approved, your product ships within 5-7 business days. Total time from order to delivery is typically 10-14 business days.
Can I see the portrait before it ships?
Yes. Every customer gets a preview of the watercolor artwork before we print and ship. If anything needs to change, we'll adjust it. We don't print until you approve.
What if I'm not happy with the portrait?
If the artwork doesn't capture your dog the way you want, we'll redo it at no extra cost. Your approval is non-negotiable.
Can I get more than one pet on one product?
Yes! Multi-pet portraits are available on most products for a small add-on fee. Just leave a note at checkout with how many pets and we'll quote you back the difference. The result is one big watercolor with everyone in it.
Do you ship internationally?
Right now we ship within the US only, but we're working on opening up international shipping soon. Join our newsletter to be the first to know when we expand!
What's your return policy on custom items?
Because every item is custom-made just for you, we don't accept returns on personalized products. That said, if the artwork isn't right, we'll redo it. If there's a defect or shipping issue, we'll make it right. Your satisfaction is the whole point.
Can I order a portrait of a pet who has passed?
Absolutely. A lot of our most meaningful orders are memorial portraits, and we treat them with extra care. Just send us the best photo you have and a note about your pet, and we'll create something beautiful to honor them.
How does the photo upload work?
When you order, you'll be able to upload your pet's photo directly on the product page. We'll review it, create your watercolor portrait, send you a preview for approval, and then print and ship the final product. Easy as that.