Return & Refund Policy

Your satisfaction is important to us. Because our products are personalised and made specifically for each customer, our return policy differs from that of standard retail products.

Personalised Products

All personalised items are custom-made using the information and photos provided by the customer. For this reason, we do not accept returns or exchanges due to:

• Change of mind
• Incorrect size selection
• Customer-provided spelling errors
• Customer-uploaded wrong photo
• Personal preference after receiving the item

Damaged or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging if applicable

After reviewing your claim, we will provide an appropriate solution, which may include a replacement or refund.

Refund Eligibility

Refunds are issued only when a replacement is not possible or appropriate. Approved refunds will be processed to the original payment method.